Nikki Birkett Dog Training+ Terms and Conditions

General

  • Cancellations - 72 hours’ notice is required for both private and group sessions.  Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given.

  • Nikki BIrkett Dog Training+ reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the therapy plan (where the continuing of said contract is deemed, by Nikki BIrkett Dog Training+, to constitute a risk).

  • All dogs will be on lead during training unless prior agreement has been reached.

  • The trainer will apply personal judgement and cut short a training session, if necessary, because of extreme weather conditions; including, but not limited to: excessive heat, torrential rain, thunder storms and snow/ice. The decision to do so lays with the judgment of the trainer, for the safety of themselves, members of the public, other animals and that of the recipient. In such circumstances, and where possible, alternative sessions will be offered in substitute.

  • The trainer will apply personal judgement and cut short a training session, if necessary, if we feel the dog is not coping well. In the case of anxious dogs, we may do the initial session with the owner only or split the initial consultation into two smaller sessions. 

  • All dogs that are known to bite other dogs or cause injury need to wear a muzzle, we take no responsibility for dogs who are not muzzled or kept under control, during our session or when working outside of our session. Failure to wear a muzzle when asked may result in termination of your support

  • Nikki BIrkett Dog Training+ is insured with Cliverton however any accident or injury during our training session will not be covered if you have failed to use the appropriate equipment or failed to follow my advice. 

Payment

  • Full payment of the consult fee must be paid within 24 hours of booking to secure the appointment otherwise the slot may be lost.  

  • Any class bookings are only secured on booking via the website.

  • All payments to be made by Paypal, Stripe or Bank transfer.

 

Privacy

  • All information and personal details collected and held by me are for my own use and will not be shared with third parties.

 

Courses/Classes

  • Refunds for missed courses or partial refunds for missed classes are not given.  Please speak with us directly in this event.
    If you wish to cancel a booked class no refund will be given until your space can be filled.  In addition a £20 admin fee will be retained

  • If your dog comes into season please do not attend the class until the season has finished.  If you are enrolled on a rolling class it may be possible to roll your booking over, depending on availability. For fixed courses and classes no refunds will be given for missed sessions. Please speak with us directly in this regard.

  • There is no aversive equipment permitted in class, this includes choke collars and slip leads

  • Please ensure your dogs attend class in a harness.

  • All dogs must be fully vaccinated and/titre tested and evidence must be produced if asked.

  • If classes have to be rearranged by NBDT an alternative similar class or credit note will be offered

 

Private Consults

  • The deposit paid is non-refundable and will not be returned in the case of cancellation.

  • Any cancellation within 72 hours of the appointment will require full payment of the cost of the consult except in the case of admission of the dog to a veterinary practice, in which case the deposit only will be retained.

  • All payments are subject to a monthly payment plan, with a 3 month minimum; however initial consultation fees will be invoiced and must be paid to confirm your initial appointment.

  • Dogs must be always kept under control when I am entering your premises. Failure to do so and any injury caused by your dog being out of control will be your full responsibility. In all cases I will meet you outside your premises first and in some instances, we may work only outside taking a hands-off approach working at a distance (especially in cases of anxious dogs).

  • In some cases I use stooge dogs to aid training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and if asked will need your dog to wear a muzzle during these sessions.

  • You agree to report/check in regularly about my dog’s progress through either email, text, or by sharing on our Facebook page or respond to any communication from Nikki Birkett Dog Training+.  Continual failure to do so can result in a termination of your support

  • In the case of behavioural issues you agree to give consent to work with us and are happy for us to contact your vet on your behalf.

 

Photographs and Media

  • You agree that any photographs taken of your dog during the classes and/or consults may be published to the website or social media and all rights to the photographs remain with Nikki Birkett Dog Training+

  • You are happy for Nikki Birkett Dog Training+ to share success stories about my dog via social media and share photos.

  • You are happy to write a testimonial if requested.